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By Amanda Castro
Associate News Editor
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Verizon customers across the U.S. reported widespread service problems Wednesday, with more than 2,400 outage reports logged by Downdetector as of 1:10 p.m. ET.
The platform, which tracks outages by collecting user‑submitted status reports, showed a sharp rise in complaints beginning mid‑morning.
Verizon provides mobile, landline and broadband services nationwide through its Verizon Wireless subsidiary.
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A Verizon spokesperson told Newsweek that the outage has been resolved. “Multiple fiber cuts caused a service interruption for some wireless customers in the Albuquerque, New Mexico area earlier today.
"Engineers were able to resolve the issue and service was fully restored by 3:55 PM MT. We know how much people rely on Verizon and apologize for any inconvenience.”
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Verizon Outages Reported Nationwide: What We Know
The majority of affected users cited mobile phone issues, though reports also included disruptions to 5G Home Internet and mobile internet.
Verizon told Newsweek: "Our engineers are making progress on the issue and voice calling has been restored and 911 services were not impacted. Data sessions may still experience some delays."
A heat map on Downdetector highlighted clusters of reports in Albuquerque, Chicago, New York City, Los Angeles and Philadelphia, among other major metros.
Google Trends data accessed at 1:30 p.m. ET showed that the majority of Google users searching "Verizon" in the past hour were in New Mexico.
When the Outage Could Be Resolved
Verizon has confirmed that the outage was resolved.
Mobile network outages occur when an unexpected disruption affects many cell sites simultaneously, cutting off voice, data and messaging services for users in the impacted area.
When this happens, customers may see a Network Notification after signing in to My Verizon, which provides details on affected services and the current status of repairs.
The company does not give a universal timeline for restoration, noting that the length of an outage depends on the cause, the number of affected sites, and how quickly technicians can complete repairs.
Verizon advises customers to check the network status page for real‑time updates. If no outage is listed but service is still down, users are directed to troubleshooting steps such as restarting the device, confirming coverage and ensuring Airplane Mode is off.
During an outage, Verizon recommends connecting to Wi‑Fi and enabling Wi‑Fi Calling to maintain voice and data access. Devices automatically reconnect once service is restored, though a restart may help re‑establish a fresh signal.
For customers who lose service for more than 24 consecutive hours because of a Verizon‑confirmed outage, the company says those on standard monthly plans may request a bill credit within 180 days.
Contact Newsweek editors on this story: Gabe Whisnant and Dave Siminoff.
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