Wells Fargo Website Down, App & Online Not Working? Users Report Problems With Zelle, Personal Banking

Some Wells Fargo customers reported a possible outage with the website and the mobile banking app on Friday morning. Some users made the claims to Down Detector while others shared their experiences on social media websites.

There were several hundred reports on Down Detector by noon Friday EDT and most of the reports say the issues were with the online banking, website and mobile banking. Many users were reporting problems with money transfers and deposits.

wells fargo banking down not working mobile app
Signage with logo at headquarters of Wells Fargo Capital Finance, the commercial banking division of Wells Fargo Bank, in the Financial District neighborhood of San Francisco, September 26, 2016. Smith Collection/Gado/Getty Images

Users tweeted at the bank, asking if the site and app were down. The bank did not tweet about an outage and instead shared photos from the ongoing golf tournament it had sponsored. The Wells Fargo help Twitter did, however, tweet to users about the outage.

"We apologize to our customers who may be experiencing an issue with making transfers and payments. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates," said a tweet from the bank.

"We're aware customers are experiencing an issue with making transfers and payments. We apologize for the inconvenience and are working to resolve the issue as quickly as possible," Wells Fargo told Newsweek.

Hey @WellsFargo why am I getting 504 Gateway Time-out errors why I try to transfer money between accounts (both on the app and on the website)?

— Yonatan (@yonatanb) May 3, 2019

One user pointed out that a similar issue happened on the first Friday of the month in April as well.

@WellsFargo your site and app not working on the first friday of the month again

— Annie Butler (@AButs4) May 3, 2019

Other users said the outages were frustrating enough to make them want to change banks.

Really considering switching banks.. @WellsFargo online banking is down again 🙄

— JuiceMama🧃 (@_slimmmshady) May 3, 2019

Users also mentioned having trouble accessing the app Zelle as well.

@Ask_WellsFargo Having issues sending money via Zelle. The page times out and I get a "Temporarily unavailable" page. Is this a known issue?

— Charlie Werness (@CharlieWerness) May 3, 2019