Wells Fargo Outage: Website, App Down and Not Working, Gateway Error

Wells Fargo customers were finding it nearly impossible to get any of their mobile and online banking done Thursday morning while the bank suffered from what seemed to be a severe outage.

The Wells Fargo Twitter account tweeted after the outage had been impacting users for more than an hour. "We apologize to our customers who may be experiencing an issue with our online banking and mobile app. Thanks for your patience while we research this issue. If you are impacted, please check back here for updates," said the tweet from the bank.

There were thousands of reports of the issue on the website Down Detector and users were reporting that the issues they were experiencing were with online banking, the website and mobile banking.

"We're experiencing a systems issue that is causing intermittent outages, and we're working to restore services as soon as possible. We apologize for the inconvenience," Wells Fargo told Newsweek.

Wells Fargo did not answer questions about when the apparent outage might be resolved and whether the outage was impacting in-branch banking and ATM machines. Thursday's outage was the second one in the past week.

Wells Fargo customers were tweeting about the issues they were experiencing and some were saying that they could not gain access to their money through ATMs and that their debit cards weren't working either.

It’s not even an online issue, debit cards and atm isn’t working at all and can’t access any of my money. Who knows if I even got my direct deposit, twice in the span of a week is unacceptable

— Tyler Zerangue (@tazerangue) February 7, 2019

Some users said that they were told the issues were stemming from updates to the system but that in the meantime, they couldn't access their money.

If anybody has Wells Fargo banking ....Switch Banks ! I tried to access my account this morning and was told that the system had to be updated and that will take at least 2 hours ! I cant even get cash out the atm to go to work ! Smh this is crazy ! #worstbankever !

— Sean Tinsley (@SeanTinsley5) February 7, 2019

Other customers were joking that the system outage was helping them spend less money.

wells fargo is so supportive — cynthia🧜🏽‍♀️ (@cynnthiag_) February 7, 2019

This is a developing story and will be updated as more information becomes available.

wells fargo sign outside branch
The Wells Fargo logo is seen on a sign outside of a Wells Fargo Home Mortgage branch office March 20, 2007, in San Francisco, California. The Well Fargo site and mobile banking app were suffering an apparent outage Thursday. Justin Sullivan/Getty Images