U.S.

CenturyLink Outage: Where Are 911 Services Affected?

Phone network outages caused issues in the state of Washington on Thursday night, with at least one county’s 911 service reported to be down.

Clark Regional Emergency Services Agency (CRESA) warned Clark County’s 911 service had stopped working, while its 911 text message service and its 311 number remained active. The agency urged callers with emergencies to dial 360-693-3111 instead.

Read more: CenturyLink services are down and not working for users Thursday

A public notification was sent out to mobile phones users to alert them of the outage and CRESA also disclosed the issue on Twitter.

“Our 911 center is being impacted by the outage,” the agency tweeted from its official account. “If you need to reach us for ANY emergency dial 360-693-3111. You can also call 311 & txt to 911 is working."

CRESA spokesman Eric Frank was quoted as saying by The Columbian that the outages appeared to be affecting 911 services across the state. Earlier in the day, CenturyLink customers nationwide were affected by phone and internet outages, but it remained unclear whether the two issues were related.

CenturyLink subsequently said it had identified a “network element that was impacting customer services” and aimed to have its services back up and running by 1 a.m. PT on Friday. The company was fined $2.9 million in 2016 by the Washington Utilities and Transportation Commission for failing to reroute emergency calls during an April 2014 outage that lasted six hours.

However, according to The Oregonian the problem extended to other carriers as well.

The alert from CRESA left users confused as to whether the outage was limited to Clark County—the southernmost county in Washington—or whether it extended to other parts of the state.

A tweet from Lake Oswego Police appeared to suggest otherwise.

“Please be advised, this emergency alert was for Clark County, Washington only,” the police department tweeted approximately three hours after the original warning was issued.

“None of the 911 services in Lake Oswego, West Linn, Milwaukie and Clackamas County are effected. *PLEASE use 911 for emergencies ONLY*”

Lake Oswego is located in Clackamas County, approximately 30 miles south of Clark County.

However, both the Seattle Police Department and King County, which is located some 180 miles north of Clark County, suggested they had both been affected by the issue.

“The 911 outage continues in King County,” the county’s official Twitter account tweeted. “If you are having an emergency, use Text-to-911 or call the alternate number for emergency responders in your area.”

Seattle Police [File photo] Police tape marks the crime scene after a shooting at Seattle Pacific University on June 5, 2014 in Seattle, Washington. Mat Hayward/Getty Images

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