Cruise Ship Company to Blame for Death of Toddler Who Fell From Window, Family Say: 'We Have a Lot of Questions'

The parents of the 18-month-old girl who died after falling through an open window on a cruise ship have described their "unfathomable" heartache over losing their daughter while saying the blame lies solely with the ship's owner.

Chloe Wiegand plummeted from the 11th floor of Royal Caribbean's Freedom of the Seas while it was docked in San Juan, Puerto Rico, on July 7.

There have been conflicting reports of how the girl was able to fall. Police originally alleged that Chloe had slipped from the grasp of her grandfather Salvatore Anello after he held her up to the window.

The family have dismissed this claim and say she accidentally fell through the open window after being placed on a railing by Anello who believed there was glass behind it.

Speaking to NBC's Today show, Alan and Kimberly Wiegand have reiterated that they do not blame Anello for their daughter's death and that they hold Royal Caribbean at fault.

"We have a lot of questions," said Kimberly Wiegand. "Primarily, why is there an open window in the kid's play area 11 stories off the ground? We obviously blame them for not having a safer situation on the 11th floor of that cruise ship. There are a million things that could've been done to make that safer."

Kimberly Wiegand also dismissed Royal Caribbean's response as to why there is a window which could slide open on the 11th floor of the vessel, saying that it is necessary for ventilation.

"Well, to that I would say, 'Get a fan.' Come up with some other mechanism to make your guests comfortable, rather than creating a tremendous safety hazard that cost our child her life."

Discussing Anello, the parents said that the grandfather is still "extremely hysterical" over the tragedy which occurred earlier this month. "He has repeatedly told us that he believed that there was glass, he will cry over and over and over," said Kimberly Wiegand. "At no point, ever, ever, has Sam ever put our kids in danger."

Alan Wiegand added: "You can barely look at him without him crying. She was his best friend."

The family are filing a lawsuit against the cruise company, but they also hope that Royal Caribbean will learn from this incident before they go to court.

"Honestly, to lose our baby this way is just unfathomable… I never want another mother to have to experience this, to see what I had to see, or to scream how I had to scream," Kimberly Wiegand said.

Michael Winkelman, the lawyer taking on the case for the family, previously said the cruise company is yet to release surveillance footage from the incident on the 11th floor.

"We still have not received the footage despite repeated requests to Royal Caribbean. This is certainly the most critical piece of evidence," Winkelman told Newsweek.

A police investigation into Chloe's death is still ongoing.

In a statement, Royal Caribbean said: "We are deeply saddened by this incident, and our hearts go out to the family. We have assisted the authorities in San Juan with their inquiries, and they are the appropriate people to address further questions."

(File photo) The Freedom of the Seas cruise ship, docked on April 29, 2006 in Southampton, England. The family of a toddler who died after falling out the window of a cruise ship in Puerto Rico have blamed the Royal Caribbean for her death. Daniel Berehulak/Getty