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By Dan Gooding
Associate News Editor
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Three major U.S. phone networks are dealing with a third-party issue that is blocking some customers from international roaming services.
Users of Verizon, T-Mobile and AT&T were not able to make calls, send messages or use data while traveling abroad as of Thursday morning.
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The providers said the issue was not affecting all customers, but that they were looking into the problem.
For those on vacation with these networks, it means getting directions, calling a taxi or simply checking social media is proving extremely difficult, with patchy service.
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A spokesperson for T-Mobile confirmed the issue to Newsweek.
"We're one of several providers impacted by a third-party vendor's issue that is intermittently affecting some international roaming service," the spokesperson said. "We're working with them to resolve it."
Verizon echoed T-Mobile, saying that a third party was to blame.
"About 70% of our customers' calls and data connections are going through at this time. Our teams are actively working with this roaming provider to resolve the issue," a spokesperson told Newsweek.
AT&T told Newsweek its network was operating normally, but that some customers traveling internationally were experiencing disruptions "due to an issue outside the AT&T network."
Customers took to social media to complain, asking when they would be notified by their providers about the issue and wanting to know when it would be fixed.
"Really enjoy being in a foreign country, needing my apps to travel today, and having the @Verizon international roaming with an outage," one customer posted on X. "No updates on progress, no estimated return of service. This is absolutely absurd."
It was reported that the third-party company experiencing the outage affecting T-Mobile, AT&T and Verizon was Syniverse, based in the U.S.
Newsweek reached out to the company for comment via email Thursday afternoon.
In a statement released to CNN, Syniverse said it was working with networks to restore service.
"We understand the inconvenience this has caused and appreciate your patience as we navigate this challenge," the statement read.
This is a breaking story which will be updated.
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