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By Darlin Tillery
Life & Trends Reporter
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A man who ordered groceries online says a delivery photo left him questioning what happened at his front door, after he discovered damaged items seemingly hidden beneath other bags.
The situation was shared by Reddit user No_Newspaper_2914, who said the groceries arrived with ripped bags and damaged items.
According to the post, the delivery driver appeared to stack other bags on top of the damaged ones before taking the official delivery photo.
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The original poster (OP) said he usually places grocery orders through Amazon and expected a normal delivery. Instead, he claimed two grocery bags tore while the driver was carrying them.
“So yesterday I made my usual Amazon grocery order and when it was delivered apparently two of the bags ripped with the delivery guy and some items got damaged,” the OP wrote.
Frustrating Process
He claimed that the driver, “decided to hide them at the bottom and stack two more bags on top of them before he took the delivered picture.”
After noticing the damaged groceries, the man contacted Amazon support. At first he said he accepted a refund offer, but the process became frustrating as he was transferred between several support agents.
Screenshots shared alongside the post show a long customer service conversation involving multiple representatives. The OP said he eventually decided he no longer wanted a refund and instead wanted the issue acknowledged.
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“I was like screw the refund, maybe just a decent apology without being played with and transferred,” the OP told Redditors, calling the experience, “the most unprofessional support case I have ever had with anyone."
The situation became more concerning for user No_Newspaper_2914 when he attempted to review his Blink doorbell camera footage to verify what happened during the delivery. The OP said the camera appeared to stop working during the time the groceries arrived.
'Very strange'
“I just find this whole thing very strange and I can’t help but fear they are accessing my camera footage whenever they want and adding or deleting things,” the OP speculated.
Fellow Reddit pundits aired their own customer service experiences in the discussion.
“I had the exact same experience yesterday, I bought a $900 racing sim and they send me a $20 dollar mouse and wouldn’t let me return it, until I shuffled through 24 agents and like 10 of them were ‘supervisors'," a contributor lamented.
Amazon Customer Service notes that users can track deliveries, manage returns or contact support through its help center.
The company also outlines steps for dealing with damaged items on its returns page.
“Visit Your Orders and select Return or replace items beside the item you want to replace,” Amazon states on its support page about damaged goods at Replace a Damaged, Defective, or Broken Item.
Amazon Responds
User No_Newspaper_2914 said he plans to write an email to Amazon explaining what happened.
"I wasn’t gonna make this a [big] deal, but at the end of the day, I pay for Prime, at least I should have a decent, respectful service," the OP told Newsweek when invited to comment.
"Also, today they delivered my groceries outside my building on the Main Street and they all got stolen and they won’t refund."
In response to another invitation to comment, Amazon told Newsweek in a statement it was, "working to contact the customer involved so we can make things right."
The retailer also stated that Blink cameras record based on the motion detection settings configured by the customer.
"Blink does not monitor, delete, or selectively control when a customer’s device records," the Amazon statement continued.
"If a motion event wasn’t captured, it typically means the activity didn’t trigger the camera’s detection settings at that moment, such as motion sensitivity, activity zones, or connectivity conditions.
"Our support team would be happy to help review the customer’s settings to ensure the device is configured the way they expect."
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