McDonald's Drive-Thru Employee's 'Customer Service' Delights the Internet

A drive-thru worker at a McDonald's identified as being in Brisbane, Australia is garnering a lot of praise and appreciation for his "impeccable" customer service.

The viral TikTok showcasing the moment, captioned, "The customer service is unmatched, someone promote this man #fyp," has been viewed 1 million times and liked 217,800 times since it was shared on March 25.

According to Statista, as of 2020, the worldwide revenue for McDonald's totaled $19.21 billion. As of that same year, there were 39,198 McDonald's restaurants in total in the world.

The website also reported that in a 2020 survey of customers in the United States, 60 percent of respondents did additional business with companies because of good customer service. However, that's a decrease from 2017 in which 68 percent of those surveyed said they conducted more business with companies for the same reason.

The 43-second video, shared by TikToker @kirstenbaker75, or Kirsten Baker, began with the woman filming herself in a vehicle while in a McDonald's drive-thru. She told a man in the car next to her what she wanted, and he let the worker attending the drive-thru know through the speaker.

The conversation started out like it normally would in a drive-thru. "Small double cheeseburger, add bacon," the worker said. "And what beverage was that with?"

The man added on a Coke Zero to the order, to which the drive-thru worker replied, "Anything else I could provide?"

"Yeah, do you do hotcakes at this time?" the man in the vehicle asked.

The fast-food worker then added with a rather courteous reply, "I do regret to inform you that due to recent changes in policy we only do hotcakes between the hours of 4 a.m. and 10:30 a.m."

Burger in car
A McDonald's drive-thru employee's "customer service" is delighting the internet in a viral TikTok. Here, a burger with a bite in it by a steering wheel in a car. GORODA/GETTY

The TikToker, who all the while filmed her face during the exchange, started to laugh. "Spewing," the man in the car said, which is Australian slang for "being extremely upset or bothered by something," according to Urban Dictionary. "That's all right."

The employee could obviously tell the man wanted the hotcakes, and he served up some apologies. "I do apologize for being the bearer of bad news," the McDonald's employee added. He also said, "Is there anything more I could assist with?"

The man told him no and that was it, but the employee continued on with the conversation, "Could I perhaps interest yourself or your co-conspirator in two cheeseburgers for the price of one?"

The customer said no thank you as the TikToker burst out laughing. "No thanks, I think we've had enough," the man said.

But the employee wasn't done with his banter yet. "How unfortunate," he added over the speaker. The woman laughed some more, and the employee told them their total all in pennies, which came to a total of 3,380 cents, telling them to come to the first window. The woman continued laughing hysterically before the video cut off.

Over 2,500 comments poured in over the video highlighting the McDonald's employee's customer service skills. Some people couldn't get over the exact wording he chose. "How was he this good?" a TikToker asked. "The cents got me."

One viewer thinks the employee "definitely had a crack-up with his co-workers saying this over the headset."

The TikTok did not say where it was recorded, but some TikTokers recognized the drive-thru employee. One viewer admitted they missed the guy, saying they used to go to that McDonald's "all the time when I used to work in the valley, and he'd always make me smile after a bad night."

A TikTok user admitted they did something similar when they worked the drive-thru, adding, "Getting paid minimum wage means you have to find a way to entertain yourself."

While another viewer thought the employee was talking old school. "My man talking like he's in the 1600s," a TikToker pointed out.

Other comments of appreciation included responses like, "He is the best," "I love this dude," and "Impeccable service."

Another viewer thought the man is in the wrong line of work. "This guy needs to do adverts," they said. "What a legend."

Newsweek reached out to TikToker @kirstenbaker75 and McDonald's for comment.

Editor's Picks

Newsweek cover
  • Newsweek magazine delivered to your door
  • Unlimited access to
  • Ad free experience
  • iOS and Android app access
  • All newsletters + podcasts
Newsweek cover
  • Unlimited access to
  • Ad free experience
  • iOS and Android app access
  • All newsletters + podcasts