Brick and Mortar Retailers: Clothing

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By Newsweek

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In the course of a day there are any number of interactions that can darken your mood. One thing that brightens it? Dealing with a company that treats you respectfully, one that prioritizes your needs and knows how much you value your time. They expect to accommodate you—not the other way around.

Some companies are particularly good at nurturing their relationships with customers. And even as more and more retail jobs become automated, treating consumers well is still a key factor in business success. For the second year in a row, Newsweek partnered with Statista Inc., the respected global data-research firm, to uncover and highlight the Best Customer Service Companies 2020. Our ranking recognizes 480 companies in 160 retail categories. These companies work for you.

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AMERICA'S BEST CUSTOMER SERVICE 2020 - TOP 10 OVERALL

RankBrandWebsite1Disney Cruise Linedisneycruise.disney.go.com2Neiman Marcuswww.neimanmarcus.com3The Ritz-Carltonwww.ritzcarlton.com4Edward Joneswww.edwardjones.com5Chick-fil-Awww.chick-fil-a.com6L.L.Beanwww.llbean.com7National Storage Affiliateswww.nationalstorageaffiliates.com8Embassy Suitesembassysuites3.hilton.com9Publixwww.publix.com10Beau Coupwww.beau-coup.com

For more information regarding the survey's methodology, click here.

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Below are the final rankings, listing the top 3 brands in 160 different consumer categories.

Brick and Mortar Retailers: Clothing

Apparel

RankBrandScoreCompany Website1Hollister8.38www.hollisterco.com2American Eagle Outfitters8.07www.ae.com3GAP8.05www.gap.com

Baby and Children's Products

RankBrandScoreCompany Website1Justice8.73www.shopjustice.com2Carter's8.55www.carters.com3Janie and Jack8.51www.janieandjack.com

Bridal Fashion

RankBrandScoreCompany Website1Lovely7.85lovelybride.com2Fabulous Frocks7.84www.fabulousfrocksbridal.com3Winnie Couture7.65www.winniecouture.com

Department Stores

RankBrandScoreCompany Website1Nordstrom8.87shop.nordstrom.com2Dillard's8.75www.dillards.com3Bloomingdale's8.66www.bloomingdales.com

Fashion Jewelry & Accessories Retailer

RankBrandScoreCompany Website1Alex and Ani8.68www.alexandani.com2Fossil8.01www.fossil.com3Icing7.98www.icing.com

Footwear

RankBrandScoreCompany Website1Vans8.43www.vans.com2Crocs8.31www.crocs.com3DSW8.25www.dsw.com

High Jewelry Retailer

RankBrandScoreCompany Website1Jared8.55www.jared.com2Tiffany & Co.8.53www.tiffany.com3Kay Jewelers8.24www.kay.com

Jewelry Retailer

RankBrandScoreCompany Website1James Avery8.71www.jamesavery.com2Swarovski8.29www.swarovski.com3Pandora8.22us.pandora.net

Lingerie

RankBrandScoreCompany Website1Soma8.26www.soma.com2La Perla8.21www.laperla.com3Victoria’s Secret8.16www.victoriassecret.com

Luxury Fashion & Accessories

RankBrandScoreCompany Website1Neiman Marcus9.11www.neimanmarcus.com2Hugo Boss8.58www.hugoboss.com3Versace8.54www.versace.com

Outdoor and Athletic Apparel

RankBrandScoreCompany Website1Eddie Bauer8.90www.eddiebauer.com2The North Face8.52www.northface.com3Under Armour8.49www.underarmour.com

Plus-Size Fashion

RankBrandScoreCompany Website1Torrid8.64www.torrid.com2DXL8.40www.destinationxl.com3Catherines8.31www.catherines.com

Premium Apparel

RankBrandScoreCompany Website1JoS. A. Bank8.85www.josbank.com2Ralph Lauren8.58www.ralphlauren.com3Tommy Hilfiger8.56usa.tommy.com

Second-Hand Clothing & Products

RankBrandScoreCompany Website1Once Upon A Child7.94www.onceuponachild.com2Red, White & Blue Thrift Stores7.85redwhiteandbluethriftstore.com3Goodwill7.46www.goodwill.org

Sporting Goods Retailer

RankBrandScoreCompany Website1Scheels8.31www.scheels.com2Academy Sports + Outdoors8.28www.academy.com3Finish Line7.80www.finishline.com

Women's Apparel

RankBrandScoreCompany Website1J.Jill8.88www.jjill.com2Chico's8.72www.chicos.com3Ann Taylor8.10www.anntaylor.com

Other Winners

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