America's Best Customer Service 2020

In the course of a day there are any number of interactions that can darken your mood. One thing that brightens it? Dealing with a company that treats you respectfully, one that prioritizes your needs and knows how much you value your time. They expect to accommodate you—not the other way around.

Some companies are particularly good at nurturing their relationships with customers. And even as more and more retail jobs become automated, treating consumers well is still a key factor in business success. For the second year in a row, Newsweek partnered with Statista Inc., the respected global data-research firm, to uncover and highlight the Best Customer Service Companies 2020. Our ranking recognizes 480 companies in 160 retail categories. These companies work for you.

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AMERICA'S BEST CUSTOMER SERVICE 2020 - TOP 10 OVERALL

RankBrandWebsite
1Disney Cruise Line disneycruise.disney.go.com
2Neiman Marcus www.neimanmarcus.com
3The Ritz-Carlton www.ritzcarlton.com
4Edward Jones www.edwardjones.com
5Chick-fil-A www.chick-fil-a.com
6L.L.Bean www.llbean.com
7National Storage Affiliates www.nationalstorageaffiliates.com
8Embassy Suites embassysuites3.hilton.com
9Publix www.publix.com
10Beau Coup www.beau-coup.com

For more information regarding the survey's methodology, click here.

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Below are the final rankings, listing the top 3 brands in 160 different consumer categories.