In the course of a day there are any number of interactions that can darken your mood. One thing that brightens it? Dealing with a company that treats you respectfully, one that prioritizes your needs and knows how much you value your time. They expect to accommodate you—not the other way around.
Some companies are particularly good at nurturing their relationships with customers. And even as more and more retail jobs become automated, treating consumers well is still a key factor in business success. For the second year in a row, Newsweek partnered with Statista Inc., the respected global data-research firm, to uncover and highlight the Best Customer Service Companies 2020. Our ranking recognizes 480 companies in 160 retail categories. These companies work for you.
AMERICA'S BEST CUSTOMER SERVICE 2020 - TOP 10 OVERALL
| Rank | Brand | Website |
|---|---|---|
| 1 | Disney Cruise Line | disneycruise.disney.go.com |
| 2 | Neiman Marcus | www.neimanmarcus.com |
| 3 | The Ritz-Carlton | www.ritzcarlton.com |
| 4 | Edward Jones | www.edwardjones.com |
| 5 | Chick-fil-A | www.chick-fil-a.com |
| 6 | L.L.Bean | www.llbean.com |
| 7 | National Storage Affiliates | www.nationalstorageaffiliates.com |
| 8 | Embassy Suites | embassysuites3.hilton.com |
| 9 | Publix | www.publix.com |
| 10 | Beau Coup | www.beau-coup.com |
For more information regarding the survey's methodology, click here.
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Below are the final rankings, listing the top 3 brands in 160 different consumer categories.
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Meineke | 8.95 | www.meineke.com |
| 2 | O'Reilly Auto Parts | 8.32 | www.oreillyauto.com |
| 3 | Goodyear Auto Service Centers | 8.31 | www.goodyearautoservice.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Super Wash | 7.74 | www.superwash.com |
| 2 | Goo-Goo | 7.66 | www.googooexpresswash.com |
| 3 | Mister Car Wash | 7.54 | mistercarwash.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Tide Dry Cleaners | 7.83 | www.tidedrycleaners.com |
| 2 | Martinizing Dry Cleaning | 7.26 | www.martinizing.com |
| 3 | Dryclean USA | 7.25 | www.drycleanusa.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Mr. Rooter Plumbing | 7.76 | www.mrrooter.com |
| 2 | Ace Handyman Services | 7.74 | acehandymanservices.com |
| 3 | Handy | 7.33 | www.handy.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Protect America | 7.95 | www.protectamerica.com |
| 2 | SimpliSafe | 7.87 | simplisafe.com |
| 3 | ADT | 7.71 | www.adt.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Comfort Keepers | 7.99 | www.comfortkeepers.com |
| 2 | Senior Helpers | 7.9 | www.seniorhelpers.com |
| 3 | Visiting Angels | 7.77 | www.visitingangels.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | The Maids | 8.05 | www.maids.com |
| 2 | Housekeeper | 7.64 | housekeeper.com |
| 3 | Maid Brigade | 7.53 | www.maidbrigade.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | National Storage Affiliates | 9.02 | www.nationalstorageaffiliates.com |
| 2 | Life Storage | 7.89 | www.lifestorage.com |
| 3 | SecurCare Self Storage | 7.63 | www.securcareselfstorage.com |
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