In the course of a day there are any number of interactions that can darken your mood. One thing that brightens it? Dealing with a company that treats you respectfully, one that prioritizes your needs and knows how much you value your time. They expect to accommodate you—not the other way around.
Some companies are particularly good at nurturing their relationships with customers. And even as more and more retail jobs become automated, treating consumers well is still a key factor in business success. For the second year in a row, Newsweek partnered with Statista Inc., the respected global data-research firm, to uncover and highlight the Best Customer Service Companies 2020. Our ranking recognizes 480 companies in 160 retail categories. These companies work for you.
AMERICA'S BEST CUSTOMER SERVICE 2020 - TOP 10 OVERALL
| Rank | Brand | Website |
|---|---|---|
| 1 | Disney Cruise Line | disneycruise.disney.go.com |
| 2 | Neiman Marcus | www.neimanmarcus.com |
| 3 | The Ritz-Carlton | www.ritzcarlton.com |
| 4 | Edward Jones | www.edwardjones.com |
| 5 | Chick-fil-A | www.chick-fil-a.com |
| 6 | L.L.Bean | www.llbean.com |
| 7 | National Storage Affiliates | www.nationalstorageaffiliates.com |
| 8 | Embassy Suites | embassysuites3.hilton.com |
| 9 | Publix | www.publix.com |
| 10 | Beau Coup | www.beau-coup.com |
For more information regarding the survey's methodology, click here.
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Below are the final rankings, listing the top 3 brands in 160 different consumer categories.
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Alaska Airlines | 8.48 | www.alaskaair.com |
| 2 | Hawaiian Airlines | 8.26 | www.hawaiianairlines.com |
| 3 | Delta | 7.95 | www.delta.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Disney Parks & Resorts | 8.88 | disneyworld.disney.go.com |
| 2 | Busch Gardens Theme Parks | 8.81 | buschgardens.com |
| 3 | LEGOLAND | 8.64 | legoland.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Staybridge Suites | 8.61 | www.ihg.com |
| 2 | Homewood Suites by Hilton | 8.32 | homewoodsuites3.hilton.com |
| 3 | Residence Inn by Marriott | 8.27 | www.residenceinn.marriott.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Microtel | 8.20 | www.wyndhamhotels.com |
| 2 | La Quinta Inn & Suites | 8.06 | www.lq.com |
| 3 | Comfort Inn | 7.94 | www.choicehotels.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Amtrak | 7.52 | www.amtrak.com |
| 2 | Trailways | 7.06 | www.trailways.com |
| 3 | Megabus | 7.05 | us.megabus.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Enterprise Rent-A-Car | 8.36 | www.enterprise.com |
| 2 | National Car Rental | 8.23 | www.nationalcar.com |
| 3 | Thrifty | 8.19 | www.thrifty.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Maven | 8.30 | www.maven.com |
| 2 | Enterprise CarShare | 7.72 | www.enterprisecarshare.com |
| 3 | Car2go | 7.72 | www.car2go.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Disney Cruise Line | 9.29 | disneycruise.disney.go.com |
| 2 | Celebrity Cruises | 8.79 | www.celebritycruises.com |
| 3 | Royal Caribbean International | 8.65 | www.royalcaribbean.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Embassy Suites | 9.01 | embassysuites3.hilton.com |
| 2 | Hampton by Hilton | 8.80 | hamptoninn3.hilton.com |
| 3 | Courtyard by Marriott | 8.71 | www.courtyard.marriott.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | TripAdvisor | 8.52 | www.tripadvisor.com |
| 2 | trivago | 8.14 | www.trivago.com |
| 3 | Kayak | 8.00 | www.kayak.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | QuikTrip | 8.35 | www.quiktrip.com |
| 2 | Marathon | 8.18 | www.marathonbrand.com |
| 3 | Valero | 8.17 | www.valero.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Southwest Airlines | 8.82 | www.southwest.com |
| 2 | JetBlue | 8.55 | www.jetblue.com |
| 3 | Allegiant Air | 7.46 | www.allegiantair.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | The Ritz-Carlton | 9.10 | www.ritzcarlton.com |
| 2 | JW Marriott | 8.84 | www.marriott.com |
| 3 | InterContinental Hotel | 8.73 | www.intercontinental.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | U-Haul | 8.01 | www.uhaul.com |
| 2 | Allied Van Lines | 7.27 | www.allied.com |
| 3 | Two Men And A Truck | 7.11 | twomenandatruck.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | New Orleans Jazz & Heritage Festival | 8.40 | www.nojazz.fest.com |
| 2 | EDC Las Vegas | 8.22 | lasvegas.electricdaisycarnival.com |
| 3 | Essence Festival | 7.93 | www.essence.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Lyft | 8.12 | www.lyft.com |
| 2 | Uber | 7.97 | www.uber.com |
| 3 | RideYellow | 7.12 | rideyellow.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | UPS | 8.30 | www.ups.com |
| 2 | FedEx | 8.23 | www.fedex.com |
| 3 | USPS | 8.00 | www.usps.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | The Spa at Spruce Point Inn | 8.85 | www.sprucepointinn.com |
| 2 | The Lodge at Woodloch | 8.84 | www.thelodgeatwoodloch.com |
| 3 | LakeHouse Spa at Lake Austin Spa Resort | 8.37 | lakeaustin.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | Expedia | 7.89 | www.expedia.com |
| 2 | Travelocity | 7.73 | www.travelocity.com |
| 3 | Hotwire | 7.35 | www.hotwire.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | BCD Travel | 7.36 | www.bcdtravel.com |
| 2 | Liberty Travel | 7.36 | www.libertytravel.com |
| 3 | Carlson Wagonlit Travel | 6.94 | www.carlsonwagonlit.com |
| Rank | Brand | Score | Company Website |
|---|---|---|---|
| 1 | VRBO | 8.22 | www.vrbo.com |
| 2 | Airbnb | 8.16 | www.airbnb.com |
| 3 | Hotels.com | 7.99 | www.hotels.com |
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