AMTC 2022 - Retail

America's Most Trustworthy Companies 2022

Trust is something that seems to be in short supply in the world right now. A recent international study of trust in different institutions by Edelman Research, for instance, referred to a "cycle of distrust" fueled by widespread lack of faith in government and media. Non-governmental organizations and businesses were generally considered more trustworthy.

Trust is as crucial for any business as employees, capital and customers. If customers, employees and investors feel they can't rely on a company to be honest and fair with them, that company can't function for long. And in recent years, particularly through the pandemic, trust has taken on more meaning for businesses than just square dealing and avoiding scandal. Increasingly, consumers, employers and investors also want to know that a company shares their beliefs and values before they'll come aboard.

Unlike other things businesses need every day like cash flow or sales, though, trust can be hard to measure. To try to fill that gap, Newsweek and Statista are proud to present our first annual ranking of America's Most Trustworthy Companies. We looked at publicly traded U.S. corporations in 22 industries with $500 million or more in annual revenues and then surveyed 50,000 U.S. residents. Respondents were asked about companies they knew well and were, asked among other things, if they believed individual companies treated their customers fairly, treated their employees fairly and would be good long-term investments. The result is a list of 400 companies Americans trust the most, ranked by industry. We've also noted the state where each is based.

There were varying numbers of companies in different industries. The category with the most ranked companies was energy and utilities with 33, followed by retail with 32. The category with the fewest rankings was aerospace and defense with three. Perhaps not surprisingly, across industries, the companies that inspired the most trust tended to be long established. The food and beverage ranking, for instance, includes household names like Campbell Soup, Kellogg and Molson Coors. The financial services list includes industry fixtures like American Express and Berkshire Hathaway. The healthcare and life sciences list, however, included at least one name most Americans had never heard of until the last two years: COVID-19 vaccine maker Moderna.

Whether you are a shopper, a job seeker or an investor, we hope you find these rankings helpful in making choices about which companies deserve your trust.

Nancy Cooper Signature 4
IndustryIndustry RankCompany NameLegal NameState of Headquarters
Retail1Barnes & Noble EducationNew Jersey
Retail2United Natural FoodsRhode Island
Retail3Southeastern GrocersFlorida
Retail7Ulta BeautyIllinois
Retail8Sonic AutomotiveNorth Carolina
Retail9Tractor SupplyTennessee
Retail10Costco WholesaleWashington
Retail11Grocery OutletCalifornia
Retail12Albertsons CompaniesIdaho
Retail13Haverty Furniture CompaniesGeorgia
Retail15BurlingtonNew Jersey
Retail18Ross StoresCalifornia
Retail19Weis Markets Pennsylvania
Retail20Dick's Sporting Goods Pennsylvania
Retail211-800-Flowers.Com New York
Retail22Hibbett SportsAlabama
Retail23Ingles MarketsNorth Carolina
Retail25BJ's Wholesale ClubMassachusetts
Retail26Casey's Iowa
Retail27TJX Companies Massachusetts
Retail29PriceSmart California
Retail30Walmart Arkansas
Retail31EtsyNew York
Retail32Dollar TreeVirginia
Licensing Information:
If your company is listed above, you can find out more about the licensing options visiting the Statista website.

• For the first time, Newsweek, in collaboration with market research partner Statista, recognizes America's Most Trustworthy Companies in 22 industries according to U.S. residents' evaluations.

• The Most Trustworthy Companies have been chosen based on a holistic approach to evaluating trust. The three main public touchpoints of trust have been considered: customer trust, investor trust, and employee trust.

• The analysis followed a 3-step process:

1) Market definition: All stock listed companies headquartered in the US with a revenue over $500 million have been considered in the study.
2) Extensive survey: The basis of the analysis is an independent survey from a sample of about 50,000 U.S. residents, who rated companies they know in terms of all three touch points of trust. A total of 110,000 evaluations of companies was submitted. The field period ran from June 28 to August 13, 2021.
3) Vetting of companies: A detailed check for scandals has been carried out. Companies that were involved in any recent scandals or lawsuits relevant to a dimension of trust have been excluded from the analysis. The top list is sorted and presented by industries.

Note: As with all our rankings, the America's Most Trustworthy Companies 2022 is continually updated based on available information. We have deleted one company from this list.

Download the full methodology here.