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Technology & Computing

07.09.25

31:30

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Health Care Panel Says ROI for AI Tools is Still Difficult to Prove

Newsweek’s Gabriel Snyder hosted day two’s first panel with health care experts to discuss AI implementation and governance in the industry and how AI can be scaled across hospitals, health systems and medical groups. Panelists included Dr. Allen Chang of UMass Medical, Cognizant Americas President Surya Gummadi, AdventHealth’s Chief AI officer Rob Purinton and Dr. Salvatore Viscomi, the CEO and Founder of Carna Health. Gummadi said health organizations often ask for Cognizant’s help with three main problems: reducing costs, improving quality of care and enhancing patient experience – all areas that can be aided by AI. UMass’ Clinical Informatics Fellow Dr. Allen Chang said the return on investment for AI can be difficult to measure in a health system. He said AI can help improve clinical outcomes, like helping patients live longer and have better quality of life, “that’s very difficult to show and we haven’t really proven that yet.” Chang added that like in other industries, health care workers are afraid that AI will take their jobs but pushed back on the popular sentiment that "AI will not replace us, people using AI will." Change said: "A lot of us say that we're not going to be replaced by AI, we want to believe that, but in medicine, we can't just invoke this and expect that to address the underlying drivers as to why people are asking about this.”

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